In-flight WiFi
To seamlessly connect the online experience on the ground and in the sky.
- Every Air Premia passenger is entitled
to one hour of complimentary chat services. - Enjoy unlimited access to chatting, email, internet browsing,
social media, and even video streaming based on your chosen plan. - The service, which is currently only offered on certain aircraft,
will be extended to all flights in the near future.
Pricing plan
| 1 HOUR CHAT | FULL FLIGHT CHAT | 3 HOURS INTERNET | FULL FLIGHT INTERNET | |
|---|---|---|---|---|
| Pricing | Free | USD 5.95 | USD 16.95 | USD 29.95 |
| Messaging Application WhatsApp, iMessage, etc. | File transfer limit | File transfer limit | ||
| Surfing the internet. | - | - | ||
| Social media | - | - | ||
| Cloud service | - | - | ||
| Audio streaming | - | - | ||
| Video streaming | - | - | - |
How to connect
Step 01
Please enable [Airplane Mode]on your personal device (smartphone, tablet, or laptop), and then choose "Air Premia" from the list of available Wi-Fi networks.
Step 02
Please refer to the [In-flight Wi-Fi Guide] in the seat pocket in front of you, or scan the [QR code] from the [Internet > Wi-Fi] menu on the in-flight entertainment monitor to access the in-flight Wi-Fi pricing plan purchase page.
Step 03
Once you [select your desired plan] and complete the payment, you can start using the in-flight Wi-Fi.
Wi-Fi optimization guide
For a smoother Wi-Fi experience, we recommend the following personal device settings.
- Please activate the power-saving mode.
- Wi-Fi is typically accessible fifteen minutes after the plane takes off, once it reaches an altitude of 10,000 feet (3,048 meters).
- Mobile games and other services that need constant real-time connections and high data usage might not be accessible.
- Please turn off automatic downloads for media and background app refreshing.
Note
- Communication speeds may slow down and services may be partially disrupted due to satellite conditions, weather, flights over regions without connectivity, technical issues, or unexpected circumstances.
- Communication speeds may slow down or usage may be restricted when streaming high-definition videos or uploading/downloading large files.
- Air Premia's pricing plans are subject to change without prior notice in alignment with their in-flight Wi-Fi policy.
- "Some services may be restricted depending on the pricing plan."
- When choosing a pricing plan, you have the option to use the service either as a guest or as a member.
- Non-members are limited to using Wi-Fi on the device for which they have purchased the pricing plan. (It cannot be accessed from other devices.)
- If you are a member and want to use the plan you bought on a different device, please sign out of your current device and sign in on the new device.
- Please get in touch with us at [email protected] within 20 days of your purchase, along with proof of purchase and the reference number, if you encounter any system-related difficulties preventing you from using Wi-Fi.
FAQs
Is file transfer available?
File transfer is possible for users who have subscribed to either the 3-hour or unlimited internet plans.
Is video streaming available?
With the unlimited internet plan, you have the option to utilize video streaming services.
Is internet calling available?
Internet calling is not supported.
Can I pause the purchased plan?
Time-limited plans do not offer the option to pause.