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How to use points

Purchasing flight tickets using points

You can use the points you accumulated to purchase international flight tickets.

You can check the price of the point ticket on the calendar when searching for flights.

Terms and conditions for the issuance of flight tickets purchased using points

  • Once flight tickets purchased using points are issued, only cancellations are possible.
  • Various fees, including airport tax and fuel surcharge are to be borne by the passenger.
  • In the case of roundtrip tickets, if the first departure flight ticket is not used, the entire itinerary is automatically cancelled. (I.e. the return flight is also cancelled.)
  • In the case of roundtrip flights, the tickets must be used in the order of the original itinerary. (The return flight cannot be used first.)
  • Only points accumulated in the account of the passenger using the points can be used. (Infants and children are excluded)

Infants and children

  • You can purchase flights for infants or children using points by contacting Reservations.
  • You cannot use points to book a ticket for infants who do not occupy a seat.
  • Infants or children taking up a seat will have the same points deducted for the flight ticket purchase.

Penalties on flight tickets purchased using points

If a refund is requested on a flight ticket that had been purchased using points, the points corresponding to the flight you booked are deducted before the remaining points are refunded.

Refund processing fee

Unit: points

Americas/Europe
Up to 91 days before departureFree
From 90 days to 1 hour before departure12,000
No-Show
Customers who failed to cancel a confirmed flight at least 1 hour before departure
25,000
Southeast Asia
Up to 91 days before departureFree
From 90 days to 1 hour before departure7,000
No-Show
Customers who failed to cancel a confirmed flight at least 1 hour before departure
15,000
Northeast Asia
Up to 91 days before departureFree
From 90 days to 1 hour before departure6,000
No-Show
Customers who failed to cancel a confirmed flight at least 1 hour before departure
10,000
Before departureAmericas/EuropeSoutheast AsiaNortheast Asia
Up to 91 days before departureFree
From 90 days to 1 hour before departure12,0007,0006,000
No-Show
Customers who failed to cancel a confirmed flight at least 1 hour before departure
25,00015,00010,000
  • The penalty is charged per passenger.
  • Cancellations can be made up until one hour before departure.
  • Fees or penalties are not charged in cases where the flight is cancelled by the airline, where the refund was not due to changed plans of the passenger.
  • If a refund on the full portion of an unused flight ticket is requested on the day of purchase, no fees or penalties are charged.