장애인 및 의료 도움이 필요한 손님

When the service is requested, guidance and assistance are offered from check-in to boarding to minimize discomfort.
(However, request for services made on the day of departure without booking at least 48 hours in advance may lead to a delay in the assistance provided)
Unaccompanied passengers with visual impairment are only allowed to take flights if they can walk without assistance, can carry out personal tasks or have meals without the help of another person.

No additional fees are charged. They may accompany the passenger in the cabin without carriers.
(However, they are prohibited from taking an additional seat.)
Requirements for transport
When there is an ID issued by a publicly certified institution
When the service dog is wearing harness
When the requirements for quarantine at the final destination or transfer location are met
For long-haul flights, food may be given at the connection point. Food preparation and costs must be handled by the passenger.
During the flight, the service dog should be positioned in front of the passenger’s feet

U.S. Department of Transportation has set forth transport requirements
That allow only trained service dogs intended to assist passengers with physical or mental disabilities.
The service dogs must be at least 16 weeks old. One passenger may travel with up to two guide dogs.
The service dogs must wear a harness or leash.
Fill out the two forms at least 48 hours before the departure and submit them to Reservations.
U.S. Department of Transportation Service Animal Air Transportation Form (Animal Health & Animal Training and Behavior)
U.S. Department of Transportation Service Animal Relief Attestation Form
Depending on the quarantine rules of the destination country, vaccination certificates and quarantine certificates may be required. Please check the necessary documents in advance.
In the following cases, boarding may be prohibited.
If the dog barks too much, threatens nearby passengers or acts in an untrained manner
If the required documents have not been prepared or if the booking was not made at least 48 hours prior to departure
If the dog invades another passenger’s space that goes beyond the dog owner’s space immediately in front of his feet
If service dogs are classified as fierce dogs under the Enforcement Decree of the Animal Protection Act, or pets show aggression

When the service is requested, a wheelchair is offered to those who have difficulty moving, to minimize discomfort during check-in, departure procedures and boarding.
(However, request for services made on the day of departure without booking at least 48 hours in advance may lead to a delay in the assistance provided)

Wheelchairs are loaned for free for passengers in need at departure and arrival points.
(However, this service may not be available at certain airports)
Please arrive at the check-in counter with plenty of time to spare, taking into account the time it takes to reach the boarding gate.

We transport the wheelchair and assisting equipment and tools for free.
Passengers with their own wheelchair may take the wheelchair to the boarding gate, at which point they can entrust the wheelchair for transport and claim it at the deboarding gate of the destination.
(However, restrictions to the entrustment and claiming at gates may apply, depending on the circumstances of the airport)
For electronic wheelchairs, please make an inquiry to the airline as additional measures such as disassembly of the battery may be needed.

Passengers who wish to use their own POC should contact Reservations at least 48 hours before departure.
(An additional application form must be filled out and a medical certificate must be submitted)
Physician’s Statement for Portable Oxygen Concentrator Use (POC) Download(KOR)

Physician’s Statement for Portable Oxygen Concentrator Use (POC) Download(ENG)

Dry batteries or lithium batteries (160Wh or lower) are allowed on board only if they meet the requirements of the U.S. FAA or those of the relevant country concerned.
Power outlets on board are not available.
Please prepare a battery that would be sufficient (at least 50% more than what is needed) for the duration of the flight.
Air Premia does not offer stretchers or oxygen services.
Models of portable oxygen generators
that may be used on board
- AirSep FreeStyle
- AirSep LifeStyle
- AirSep Focus
- AirSep Freestyle 5
- (Caire) SeQual eQuinox / Oxywell (model 4000)
- Delphi RS-00400 / Oxus RS-00400
- DeVilbiss Healthcare iGo
- Inogen One
- Inogen One G2
- lnogen One G3
- lnova Labs LifeChoice Activox
- International Biophysics LifeChoice / lnova Labs LifeChoice
- Invacare XPO2 / XPO100
- Invacare Solo 2
- Oxylife Independence Oxygen Concentrator
- Precision Medical EasyPulse
- Respironics EverGo
- Respironics SimplyGo
- Sequal Eclipse
- SeQual SAROS
- X) VBox (3B Medical) Trooper (Aer X) Oxygen Concentrator

Republic of Korea	+82) 1800 - 2626
United States	Office hours: 6am-5pm Weekdays (PST, English)	+1) 213 - 626 - 2083	Office hours: Weekdays 7am-6pm, Weekends 9am-6pm(KST, Korean / English)	+1) 213 - 221 - 3786	+1) 917 - 503 - 9903
Germany	+49) 69 - 9023 - 5075
Japan	+81) 50 – 6864 - 8094
Thailand	+66) 2156 - 0918

Disability Assistance