Baggage

Lost/damaged baggage

Air Premia compensates passengers if their baggage is damaged as a result of the companys negligence or fault during the process of transporting, storing, and managing baggage.

Things to check before reporting damage to baggage

  • ​If baggage has been damaged, you must report to Air Premia within 7 days of receiving the baggage.
  • ​Compensation shall not be offered in the following cases.
  • It is proven that the company had taken all necessary measures to prevent losses or that there were no measures that could have been taken due to a Force Majeure event.
  • Losses that occurred as a result of negligence or fault on the part of the passenger
  • Damage to the baggage that occurred as a result of placing items that are too heavy or too large into the suitcase
  • Damage to the lock during the security search or to the film by undergoing an X-ray
  • Baggage that is not placed in a hard case(delicate packaging container) or not packed securely
  • Light scratches, erosions and stains that occurred during the process of customary handling of the baggage
    Items prohibited from being transported as checked-in baggage

    The following items are prohibited from being checked in and must be transported as carry-on baggage.

    • Items prone to damage or spoilage; musical instruments
    • Pharmaceutical products related to health
    • Valuable personal electronics or data items, such as laptop computers, mobile phones, cameras or video recording devices
    • Cash, precious stones or jewelry, securities, documents such as contracts or theses, passports, personal identification cards, keys, samples or items that are difficult to appraise, such as antiques

Reporting of damage

Note

  • ​The Limit of liability
  • ​​The liability of compensation by Air Premia for checked-in baggage is limited to 1,288DSR per person
    for international flights to which applied by the Montreal Convention and 20,00USD (or 250 French Gold Francs) per kilogram for international flight to which applied by the Warsaw Convetion or any amendment to it.

    • What is SDR? SDR stands for Special Drawing Rights which refers to a common currency unit designated by the International Monetary Fund. When converting the value denominated in SDR to a local currency, the valid exchange rate as of the final ruling date of the court is applied in cases of legal trials, and the exchange rate as of the date on which the compensation and damages to be paid has been agreed upon.​

Air Premia compensates passengers if their baggage is damaged as a result of the companys negligence or fault during the process of transporting, storing, and managing baggage.

Loss or delays in the delivery of checked-in baggage

  • ​If checked-in baggage has been lost or delayed, you must report to Air Premia within 21 days of checking in the baggage.
  • According to the requirement of U.S. DOT CFR, if you pay excess baggage fee for your baggage on a flight to/from the U.S. and the baggage is delayed by 15 hours (for scheduled flight time under 12 hours) or 30 hours (for scheduled flight time more than 12 hours), you can receive a refund for the paid excess baggage fee.
  • ​Compensation shall not be offered in the following cases.
  • It is proven that the company had taken all necessary measures to prevent losses or that there were no measures that could have been taken due to a Force Majeure event.
  • Losses that occurred as a result of negligence or fault on the part of the passenger
  • Loss of items that had been placed in the suitcase that occurred as a result of placing items that are too heavy or too large into the suitcase
  • Accessories, external locks or straps attached to the suitcase
    Items prohibited from being transported as checked-in baggage

    The following items are prohibited from being checked in and must be transported as carry-on baggage.

    • Items prone to damage or spoilage; musical instruments
    • Pharmaceutical products related to health
    • Valuable personal electronics or data items, such as laptop computers, mobile phones, cameras or video recording devices
    • Cash, precious stones or jewelry, securities, documents such as contracts or theses, passports, personal identification cards, keys, samples or items that are difficult to appraise, such as antiques
  • Please proceed with the reporting of lost checked-in baggage as follows.
  • ​Report center
  • Incheon branch : [email protected]
  • New York branch : [email protected]
  • LA branch : [email protected]
  • Tokyo branch : [email protected]
  • Bangkok branch : [email protected]
  • San Francisco branch : [email protected]
  • Da Nang branch : [email protected]
  • Hong Kong branch : [email protected]
  • ​When reporting a case, please send an email containing the name of the individual reporting/flight number/date and time of flight/contact information.
  • Baggage lost in the cabin, Please report the case at In-flight Lost & Found Center

Items lost at the airport

For items lost at the airport (e.g. check-in counter, near the gate, in duty-free shops), please inquire to the relevant organization at the airport.

Incheon International Airport(ICN)
Narita International Airport(NRT)
Hong Kong International Airport(HKG)
Suvarnabhumi International Airport(BKK)
Danang International Airport(DAD)
Los Angeles International Airport(LAX)
Newark Liberty International Airport(EWR)
San Francisco International Airport(SFO)
Daniel K. Inouye International Airport(HNL)

Note

  • ​Please make sure to bring the ID of the individual who filled out the report form when picking up the lost item from the branch office.
    (You may not be able to pick up the item without a personal ID)
  • ​Maximum liability
  • ​​The maximum liability of compensation borne by Air Premia for checked-in baggage​ is set at 1,519SDR per person for international flights to which the Warsaw Convention or the Amended Warsaw Convention is applied, and 20.00 USD (or 250 French Gold Francs) per kilogram for international flights to which the Montreal Convention is applied.
    • What is SDR? SDR stands for Special Drawing Rights which refers to a common currency unit designated by the International Monetary Fund. When converting the value denominated in SDR to a local currency, the valid exchange rate as of the final ruling date of the court is applied in cases of legal trials, and for cases other than legal trials, the exchange rate as of the date on which the compensation and damages to be paid has been agreed upon shall apply.

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