Baggage

Lost/damaged baggage

Air Premia compensates passengers if their baggage is damaged as a result of the companys negligence or fault during the process of transporting, storing, and managing baggage.

Things to check before reporting damage to baggage

  • ​If baggage has been damaged, you must report to Air Premia within 7 days of receiving the baggage.
  • ​Compensation shall not be offered in the following cases.
  • It is proven that the company had taken all necessary measures to prevent losses or that there were no measures that could have been taken due to a Force Majeure event.
  • Losses that occurred as a result of negligence or fault on the part of the passenger
  • Damage to the baggage that occurred as a result of placing items that are too heavy or too large into the suitcase
  • Damage to the lock during the security search or to the film by undergoing an X-ray
  • Light scratches, erosions and stains that occurred during the process of customary handling of the baggage
    Items prohibited from being transported as checked-in baggage

    The following items are prohibited from being checked in and must be transported as carry-on baggage.

    • Items prone to damage or spoilage; musical instruments
    • Pharmaceutical products related to health
    • Valuable personal electronics or data items, such as laptop computers, mobile phones, cameras or video recording devices
    • Cash, precious stones or jewelry, securities, documents such as contracts or theses, passports, personal identification cards, keys, samples or items that are difficult to appraise, such as antiques

Reporting of damage

  • Report damages at the destination.
  • ​Report center
  • Incheon branch : ICNLL@airpremia.com
  • New York branch : ypewrkk@airpremia.com
  • LA branch : laxkk@airpremia.com
  • Tokyo branch : nrtkk@airpremia.com
  • Bangkok branch : bkkkk@airpremia.com
  • Frankfurt branch : frakk@airpremia.com
  • ​Please submit the following information when reporting a case.
  • Name of reporting individual/Flight number/Date and time of the flight/Contact information
  • Photo of the damaged area
  • Baggage tag number or Baggage tips

Note

  • ​The Limit of liability
  • ​​The liability of compensation by Air Premia for checked-in baggage is limited to 1,288DSR per person
    for international flights to which applied by the Montreal Convention and 20,00USD (or 250 French Gold Francs) per kilogram for international flight to which applied by the Warsaw Convetion or any amendment to it.

    • What is SDR? SDR stands for Special Drawing Rights which refers to a common currency unit designated by the International Monetary Fund. When converting the value denominated in SDR to a local currency, the valid exchange rate as of the final ruling date of the court is applied in cases of legal trials, and the exchange rate as of the date on which the compensation and damages to be paid has been agreed upon.​
  • ​In case of declaring a price that exceeds the limits on baggage liability and paying the valuation charge in advance, the liability limit of Air Premia will be based on the declared price.​

    Declaration of valuables

    • You could be guaranteed up to the amount of declaration in the case of the damage claim, if you pay additional charge when you check in valuable items.
    • In the case that checked-in items are lost or damaged, Air Premia does not bear liabilities beyond the scope stipulated in the terms and conditions of transport.
    • The maximum declaration limitation shall not exceed 2,500USD and documentations must be submitted to prove the value of declared item.
    • The fees charged for declaring high value items are USD 0.5 per every USD 100 of the item value.

Air Premia compensates passengers if their baggage is damaged as a result of the companys negligence or fault during the process of transporting, storing, and managing baggage.

Loss or delays in the delivery of checked-in baggage

  • ​If checked-in baggage has been lost or delayed, you must report to Air Premia within 21 days of checking in the baggage.
  • ​Compensation shall not be offered in the following cases.
  • It is proven that the company had taken all necessary measures to prevent losses or that there were no measures that could have been taken due to a Force Majeure event.
  • Losses that occurred as a result of negligence or fault on the part of the passenger
  • Loss of items that had been placed in the suitcase that occurred as a result of placing items that are too heavy or too large into the suitcase
  • Accessories, external locks or straps attached to the suitcase
    Items prohibited from being transported as checked-in baggage

    The following items are prohibited from being checked in and must be transported as carry-on baggage.

    • Items prone to damage or spoilage; musical instruments
    • Pharmaceutical products related to health
    • Valuable personal electronics or data items, such as laptop computers, mobile phones, cameras or video recording devices
    • Cash, precious stones or jewelry, securities, documents such as contracts or theses, passports, personal identification cards, keys, samples or items that are difficult to appraise, such as antiques
  • Please proceed with the reporting of lost checked-in baggage as follows.
  • ​Report center
  • Incheon branch : ICNLL@airpremia.com
  • New York branch : ypewrkk@airpremia.com
  • LA branch : laxkk@airpremia.com
  • Tokyo branch : nrtkk@airpremia.com
  • Bangkok branch : bkkkk@airpremia.com
  • Frankfurt branch : frakk@airpremia.com
  • ​When reporting a case, please send an email containing the name of the individual reporting/flight number/date and time of flight/contact information.
  • Baggage lost in the cabin, Please report the case at In-flight Lost & Found Center

Items lost at the airport

For items lost at the airport (e.g. check-in counter, near the gate, in duty-free shops), please inquire to the relevant organization at the airport.

Incheon International Airport 032-741-3110
Newark Liberty International Airport(EWR) Lost & Found
Daniel K. Inouye International Airport Lost & Found
Los Angeles International Airport(LAX) Lost & Found
Narita International Airport Lost & Found
Suvarnabhumi International Airport(BKK) Lost & Found
Frankfurt International Airport(FRA) Lost & Found

Note

  • ​Please make sure to bring the ID of the individual who filled out the report form when picking up the lost item from the branch office.
    (You may not be able to pick up the item without a personal ID)
  • ​Maximum liability
  • ​​The maximum liability of compensation borne by Air Premia for checked-in baggage​ is set at 1,288SDR per person for international flights to which the Warsaw Convention or the Amended Warsaw Convention is applied, and 20.00 USD (or 250 French Gold Francs) per kilogram for international flights to which the Montreal Convention is applied.
    • What is SDR? SDR stands for Special Drawing Rights which refers to a common currency unit designated by the International Monetary Fund. When converting the value denominated in SDR to a local currency, the valid exchange rate as of the final ruling date of the court is applied in cases of legal trials, and for cases other than legal trials, the exchange rate as of the date on which the compensation and damages to be paid has been agreed upon shall apply.
  • In the case that a higher value than the maximum value for damages was declared for the baggage and the valuation charge was paid, the maximum liability for compensation to be borne by Air Premia shall be based on the declared value.​

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Air Premia Reservations

Republic of Korea +82) 1800 - 2626
United States Office hours: 6am-5pm Weekdays (PST, English) +1) 213 - 626 - 2083 Office hours: Weekdays 7am-6pm,
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Thailand +66) 2156 - 0918

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